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DISTANCE SALES AGREEMENT

ARTICLE 1: PARTIES

1.1. SELLER

(Hereinafter referred to as the "SELLER" in this Agreement.)

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1.2. BUYER

  • Name / Surname or Title: [Customer’s Full Name]

  • National ID Number: [Customer’s Turkish ID Number]

  • Delivery Address: [Customer’s Delivery Address]

  • Phone: [Customer’s Phone Number]

  • E-mail: [Customer’s E-mail Address]

(Hereinafter referred to as the "BUYER" in this Agreement.)

By accepting this Agreement, the BUYER acknowledges and declares in advance that, upon confirming the order, he/she shall be under the obligation to pay the order amount and any additional charges such as shipping fees and taxes, if applicable.

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ARTICLE 2: SUBJECT OF THE AGREEMENT

The subject of this Agreement is to determine the rights and obligations of the Parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, with respect to the sale and delivery of the product(s) ordered electronically by the BUYER through the website [Your Website Address], whose characteristics and sales price are specified below.

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ARTICLE 3: PRODUCT, PRICE, PAYMENT AND DELIVERY INFORMATION

3.1. Product Information
The type, quantity, brand/model, color, and essential characteristics (purity, weight, type of stone, etc.) of the product(s) are as described on the SELLER’s website product page and as follows:

  • [Product Name, Code, Description]

  • [Quantity]

  • [Unit Price]

  • [Subtotal]

3.2. Price and Additional Charges

  • Total Price of Products (including VAT): [... TL]

  • Shipping Fee: [... TL]

  • Total Order Amount (including taxes): [... TL]

3.3. Payment Method and Plan

  • Payment Method: Credit Card / Debit Card

  • Card Information: [Securely processed by payment infrastructure]

The BUYER acknowledges, declares, and undertakes that in case of payments by credit card, he/she will confirm interest rates and default interest information from the issuing bank, and that the provisions regarding interest and default interest shall be applied in accordance with the "Credit Card Agreement" concluded between the bank and the BUYER, pursuant to the applicable legislation.

3.4. Delivery Information

  • Delivery Address: [Customer’s Delivery Address]

  • Recipient: [Customer’s Designated Recipient]

  • Invoice Address: [Customer’s Invoice Address]

  • Shipping Company: [Contracted Shipping Company]

ARTICLE 4: GENERAL PROVISIONS

4.1. The BUYER acknowledges, declares, and undertakes that he/she has read and been informed of the basic characteristics of the product(s) subject to this Agreement, the sales price, the payment method, and the preliminary information regarding delivery on the website www.svorejewelry.com and has confirmed this electronically.

4.2. The product(s) subject to this Agreement shall be delivered to the BUYER or the person/entity designated at the address provided by the BUYER, within the period specified in the preliminary information section on the website, not exceeding the legal period of 30 days, depending on the distance of the BUYER’s place of residence. If delivery cannot be made within this period, the BUYER reserves the right to terminate the Agreement.

4.3. The SELLER undertakes to deliver the product(s) subject to this Agreement in full, in accordance with the specifications stated in the order, together with warranty certificates, user manuals, and other documents required by law, free of any defects, in compliance with standards, and to perform the work in good faith and in accordance with the principles of honesty.

4.4. The SELLER cannot be held responsible for any issues arising from the shipping company that prevent the delivery of the product(s) to the BUYER.

4.5. Before accepting delivery, the BUYER shall inspect the product(s); damaged or defective goods such as dented, broken, or torn packaging shall not be accepted from the shipping company. Products received shall be deemed free of damage and in good condition. After delivery, the obligation to carefully preserve the product belongs to the BUYER. If the right of withdrawal is to be exercised, the product must not be used. The invoice must also be returned.

4.6. In the event that delivery of the product(s) subject to the order becomes impossible, the SELLER shall notify the BUYER within 3 days of learning of this situation and shall refund the total price to the BUYER within 14 days.

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ARTICLE 5: RIGHT OF WITHDRAWAL

5.1. The BUYER has the right to withdraw from the Agreement within 14 (fourteen) days from the date of delivery of the goods, without assuming any legal or criminal liability and without providing any justification.

5.2. To exercise the right of withdrawal, the BUYER must notify the SELLER in writing via the communication channels specified in Article 1.1 (e-mail or phone) within this period.

5.3. In case of exercising the right of withdrawal:
a) The original invoice of the product(s) delivered to the BUYER or a third party must be returned. (If the invoice is corporate, a return invoice issued by the institution must also be sent.)
b) The product(s) to be returned must be delivered complete and undamaged, together with their box, packaging, and standard accessories, if any.
c) The SELLER is obliged to return the total price of the product(s) and all documents binding the BUYER within 14 days from the date the withdrawal notification is received.
d) The BUYER must return the product(s) to the SELLER within 10 (ten) days from the date of sending the withdrawal notification.
e) If the return is made via the SELLER’s contracted shipping company, the return shipping cost shall be borne by the SELLER. If sent via another shipping company, the cost shall be borne by the BUYER.

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ARTICLE 6: CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Pursuant to Article 15 of the Regulation on Distance Contracts, unless otherwise agreed by the parties, the BUYER may not exercise the right of withdrawal in the following cases:

a) Products prepared in line with the BUYER’s requests or personal needs (e.g., products with personalized engravings such as name or date, rings resized at the request of the BUYER, etc.).
b) Goods whose protective elements such as packaging, tape, seal, or box have been opened after delivery and which are unsuitable for return due to health and hygiene reasons (e.g., earrings and similar products in direct contact with the body).
c) Contracts relating to goods or services whose prices depend on fluctuations in financial markets beyond the SELLER’s control (e.g., bullion, jewelry in gold and silver categories).
d) Service contracts where the performance has begun with the consumer’s approval before the expiration of the withdrawal period.

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ARTICLE 7: CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA

The SELLER undertakes, pursuant to Law No. 6698 on the Protection of Personal Data (KVKK), not to share with third parties the personal data provided by the BUYER, except for the purposes of fulfilling the order, providing the service, and fulfilling legal obligations. The BUYER acknowledges that he/she has read the Privacy Notice on the website and consents to the processing of his/her personal data within this scope.

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ARTICLE 8: DEFAULT AND LEGAL CONSEQUENCES

In the event that the BUYER defaults on fulfilling the payment obligations under this Agreement, the BUYER accepts, declares, and undertakes to compensate the SELLER for the proven damages and losses incurred due to late performance. However, if the BUYER’s default arises from the SELLER’s fault, the BUYER shall not be liable for any damages or losses.

If the BUYER makes payment by credit card and falls into default, the BUYER accepts that he/she shall pay interest within the framework of the credit card agreement made with the issuing bank and shall be liable to the bank accordingly.

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ARTICLE 9: SETTLEMENT OF DISPUTES

In the resolution of disputes arising from the implementation of this Agreement, Consumer Arbitration Committees are authorized up to the monetary limits announced annually by the Ministry of Trade of the Republic of Turkey; for disputes exceeding these limits, the Consumer Courts located in the BUYER’s or SELLER’s place of residence shall have jurisdiction.

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ARTICLE 10: ENFORCEMENT

By making payment for the order placed on the website, the BUYER is deemed to have accepted all terms of this Agreement. The SELLER is obliged to obtain confirmation from the BUYER that this Agreement has been read and acknowledged electronically prior to the completion of the order.

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